Works fine on that, so appears to be a model-specific issue.Īnyone have any suggestions? We can't think what else to try - it looks very much like some compatibility issue between the A13 and Outlook. We have also tested a different recent model, the A03s, also on Android 12 (build number 035GXXS2BVJ2 - i.e the same version as on the A13). Step 3: Next, a pop-up will appear containing the Add-ins available. If the tool doesnt resolve the issue, go to Windows or Look to start Microsoft. Now, in Add-in settings, choose the Manage option and click Go. PROCEDURE Run the Outlook wont start automated diagnostics to fix the issues. Start button on the taskbar, type store, and open the Microsoft Store app. This can result in an Outlook startup error saying Cannot open the Outlook window. Updating video card drivers can resolve game crashes, improve frame rates. Step 2: Now, in Outlook click on the File then Options and then Add-ins. outlook.exe is still running on the Processes tab in Task Manager (accessible via CTRL+SHIFT+ESC or by right clicking an empty spot on your Task bar and choosing Task Manager). without Intune) and installing Outlook manually Insert Outlook/safe inside the field and click OK. The following has been tried:ġ) Making sure that the phones are fully patched (Android, 12 build number is 137FXXS1AVJ1)ģ) Setting up the phone manually (i.e. We have found that Outlook will not work - it opens, then two or three seconds later it closes again. We use Intune and several apps are installed by this as part of the deployment, including Outlook. We are currently trying to set up the first phones out of a new batch of Samsung Galaxy A13 - these are the first of this model which we have tried to deploy. Procedure To help troubleshoot Outlook issues in a Microsoft 365 environment, follow these steps.
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